FAQ

Transfer of Servicing Questions

• Do I need to contact my Insurance Company?
• Is my loan changing since it has now been transferred?
• Why was my loan transferred?
• I received a Transfer Sale of Loan Notice, what do I do?

VA Funding Fee Questions

• How do I get my VA funding fee refunded?

FHA Case Number Questions

• How to transfer a FHA case number?

1098 Interest statement questions.

• I paid points at closing, why are they not indicated on my 1098 statement?
• When are the 1098 interest statements mailed out?
• The 1098 statement does not include the co-borrower's social security number
• Why does my 1098 show that no taxes were disbursed?

Payment Hardship Questions

• Can I do a loan modification to reduce my monthly mortgage payment?
• Can I make a partial payment on my mortgage this month if I don’t have the full amount to pay?
• I am experiencing financial hardship. What are my options?

Special Products Questions

• Can I pay additional money towards my principal and have my loan re-amortized to reduce my monthly payments?

ARM Loan Questions

• What is an Adjustable Rate Mortgage (ARM?)

Loss Draft Questions

• Questions about a loss draft

Escrow Tax Questions

• I have a question about my property taxes
• Where do I send copy of Tax bill ?

Escrow Insurance Questions

• I received a cancellation from My Insurance Company
• Where do I send copy of insurance policy?
• What is your Mortgagee Clause?

LoanLink Questions

• I am having problems registering my loan online.
• How do I update my mailing address?
• How can I change my email Address?
• I forgot my password. What do I do?

Payment Questions

• I sent in a payment, but it has not posted to my account yet
• How do I change my bank account information on my automatic payment option (ACH)?
• How can I remove automatic payment options from my account (ACH)?
• Can I set up automatic payments from my checking account to pay my mortgage monthly (ACH)?
• Do you accept bi-weekly?
• May I make a payment with my credit card or debit card?

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General Questions

• Can escrows be removed?
• Can escrow be netted out of a payoff ?
• Can we transfer the escrows on our new loan on a refinance?
• How to request a VOM ?
• How do I request a payoff quote?
• What is the customer service email address?

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